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_Evaluation of the quality control process using the Moki platform.

_Context.

The client, a leading electronic device manufacturer, is experiencing an increase in customer returns and complaints about its latest product. There are signs of inconsistencies and inefficiencies in its quality control process.

_Goal.

Use the Moki Platform to digitize, automate and evaluate the efficiency of the client's quality control process from start to finish.

Funcionários averiguando a qualidade dos produtos
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_Implementation.

1. Programming and monitoring.

  • The client programs its quality control routines and procedures in Moki.
     

  • Moki monitors operational activities in real time, ensuring that each step of the quality control process is strictly followed.

2. Verification.

  • Moki checks each quality control procedure, ensuring employees are following established protocols.
     

  • Automated checks help identify if any steps were skipped or not performed correctly.

3. Metrics and reports.

  • Moki features key metrics such as number of units checked, number of defects found, average inspection time, and more.
     

  • Customized dashboards offer an overview of the process, helping management identify possible bottlenecks or inefficiencies.

4. Action plans.

  • In cases where non-conformities are detected, Moki activates an action plan.
     

  • Responsibilities are assigned to specific personnel to rectify the issue, ensuring a timely resolution.

5. Feedback.

  • Moki offers a 360-degree assessment, collecting feedback from QA personnel on potential improvements and challenges.
     

  • The platform adjusts based on the evolving needs of the customer's process.

_Examples of forms used to verify quality control processes:

1. Inspection of incoming material;
 

2. Inspection of the manufacturing process;

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_Conclusion.

After implementing the Moki Platform, the CLIENT observed a 25% reduction in product returns and a 40% decrease in customer complaints in the first quarter. The platform not only streamlined its procedures, but also ensured that any non-conformities were promptly addressed.

Form EDI

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