_Evaluation of the quality control process using the Moki platform.
_Context.
The client, a leading electronic device manufacturer, is experiencing an increase in customer returns and complaints about its latest product. There are signs of inconsistencies and inefficiencies in its quality control process.
_Goal.
Use the Moki Platform to digitize, automate and evaluate the efficiency of the client's quality control process from start to finish.
_Implementation.
1. Programming and monitoring.
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The client programs its quality control routines and procedures in Moki.
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Moki monitors operational activities in real time, ensuring that each step of the quality control process is strictly followed.
2. Verification.
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Moki checks each quality control procedure, ensuring employees are following established protocols.
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Automated checks help identify if any steps were skipped or not performed correctly.
3. Metrics and reports.
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Moki features key metrics such as number of units checked, number of defects found, average inspection time, and more.
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Customized dashboards offer an overview of the process, helping management identify possible bottlenecks or inefficiencies.
4. Action plans.
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In cases where non-conformities are detected, Moki activates an action plan.
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Responsibilities are assigned to specific personnel to rectify the issue, ensuring a timely resolution.
5. Feedback.
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Moki offers a 360-degree assessment, collecting feedback from QA personnel on potential improvements and challenges.
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The platform adjusts based on the evolving needs of the customer's process.
_Examples of forms used to verify quality control processes:
1. Inspection of incoming material;
2. Inspection of the manufacturing process;
_Conclusion.
After implementing the Moki Platform, the CLIENT observed a 25% reduction in product returns and a 40% decrease in customer complaints in the first quarter. The platform not only streamlined its procedures, but also ensured that any non-conformities were promptly addressed.
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