How Supermercado DIA digitized in-store order auditing with Moki

The DIA Supermarket chain is part of one of the largest food retail groups in Brazil.

The brand operates with company-owned and franchised stores, serving hundreds of consumers daily.

With a high turnover of goods and a focus on cost control, DIA faced a common challenge in food retail: maintaining inventory accuracy and traceability in receiving goods – a critical process to ensure that the right product arrives at the right store at the right time.

It was in this context that DIA began digitizing in-store order audits with Moki, replacing manual paper-based processes with a fully digital and traceable execution.

The Challenge: Manual, Untraceable Processes

Before adopting Moki, the audit of orders received in stores was entirely manual, based on visual checks and without barcode scanning.

There was no standardized process to ensure audits were performed, nor was there visibility into what had actually been checked.

Direct consequences included:

• Delivery errors and product mix-ups
• Recording failures and order inconsistencies
• Difficulty in tracking issues and assigning accountability
• Direct impact on inventory accuracy and stockouts in stores

The Solution: Digital Auditing with Mokii

In February 2025, Supermercado DIA began rolling out its In-Store Order Auditing System using Moki.

The process became 100% digital, executed directly on the smartphones already used by staff no additional investment in barcode scanners was needed.

By entering the order number, the employee automatically accesses the product list and starts the audit by scanning the box's barcode using the phone's camera.

The system validates entries in real time, with a simple and intuitive visual signal:

Green:  correct product and quantity

Yellow: quantity mismatch

Red: incorrect product

Gray: item not located

All entries are stored with full traceability and immediate visibility for managers and supervisors—eliminating errors and creating a reliable audit history.

Results: Control, Standardization, and Reliable Data

The benefits were noticeable within the first few weeks after implementation:

• 30% fewer shortages and overages in receiving
• Greater inventory accuracy and reliable data
• Fewer stockouts in stores
• Better control over transport discrepancies
• Standardized process across all units
• Guaranteed execution and operational governance
• 4.1% reduction in unknown losses
• 36% reduction in financial losses during receiving
• Real-time data for decision-making
  

Real-time tracking added a new layer of control to the operation, strengthening the Loss Prevention department and enabling decisions based on actual field execution data.

Conclusion: A New Standard for In-Store Auditinga

The implementation of Moki at Supermercado DIA set a new standaComrd for auditing in the food retail sector.

Manual, untraceable processing was replaced by a digital, standardized, and reliable execution model that connects store operations directly to real-time data.

As a result, DIA achieved:

• Greater operational predictability
• Reduced losses
• A solid foundation for strategic inventory and replenishment decisions
  
  

A project that reinforces Supermercado DIA Brazil’s commitment to innovation, process standardization, and operational excellence.